Refund policy

RETURN & REFUND POLICY

JARONICA KIAN is committed to delivering quality apparel and a smooth shopping experience.

FINAL SALE ITEMS
Because our apparel may be made to order, sold as a limited release, or offered through pre-order, all made-to-order items, pre-order releases, limited drops, sale items, and gift cards are final sale. These items are not eligible for returns or exchanges due to size, fit, color preference, or change of mind. Please review product details and size information carefully before placing your order.

ELIGIBLE RETURNS
Eligible non-final-sale items may be returned only when a return request is submitted within 14 days of delivery. Items must be unworn, unwashed, unused, and returned in their original condition. Return requests require written authorization from JARONICA KIAN. Approved eligible returns are issued as store credit. Customers are responsible for return shipping unless the issue resulted from our error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please email support@jaronica-kian.com within 5 days of delivery. Include your order number and clear photos of the issue. Once reviewed and approved, we will provide a replacement or refund as appropriate.

CANCELLATIONS
Orders may only be canceled before they enter processing. Pre-order and limited-release orders cannot be canceled once placed, as production planning begins based on customer orders.

Cancellation requests must be submitted within 15 minutes of purchase. After that period, an order may enter processing or production and cannot be cancelled. Preorder and limited-release items are final sale unless they arrive damaged, defective, or incorrect. Nothing in this policy limits rights provided by applicable law.

CONTACT
For questions about this policy, email support@jaronica-kian.com.

Nothing in this policy limits any rights you may have under applicable law.